Privacy Notice
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Last updated: July 2, 2024
DigiDocuments, Inc. ("we") welcome you. This Privacy Notice ("Privacy Notice") applies to our platform ("PDFQ" or "Platform") available following the link.
The Privacy Notice describes which of your personal data PDFQ collects, how stores, processes, and uses it, and what happens when you use the Platform.
This Privacy Notice is available via an active, publicly accessible, non-geo-blocked URL and is intended to be accessible to automated crawlers.
Table of Contents
- About us
- About you
- Personal data
- Data sharing with third parties
- Data protection
- Data subjects rights
- Cookies
- Privacy Notice updates
About us
We are the shared controllers of your personal data processed through the Platform. This means that we determine the purposes and means of personal data processing.
| Name | DigiDocuments, Inc. |
| Organization number | 36-5108017 |
| Address | 2810 N Church St, Ste 729956 Wilmington, DE 19802 US |
| support@pdfq.com – for general inquiries privacy@pdfq.com – for privacy inquiries |
About you
When you visit the Platform, you become our user ("User").
We divide the Users into categories so you can easily find details about the processing of your personal data. Pay attention that you can fall into several categories depending on your actions.
| Type of User | Description |
|---|---|
| Registered User | User who has registered on the Platform |
| Document Builder User | User who builds the document using the templates on the Platform |
| Content Uploader | User who uploads the content to the Platform |
| Support Requester | User who fills out the "Contact us" form on the Platform |
Please note! We do not knowingly process the personal data of Users under the age of 13. If you are such a User or the legal representative of such a User, please contact us.
Personal data
Sources of data
We receive your data when you visit the PDFQ and interact with it, depending on your actions on the Platform.
You can change your personal data in PDFQ by exercising your right to rectification or by the Platform's functionality. Please note that the same lawful basis and storage terms apply to the changed data.
We may also receive data from third parties. It depends on your settings and the features you use.
Lawful bases for processing
To process your personal data, we rely on the following lawful bases:
- performance of the contract — for the processing of personal data necessary for the negotiating on, conclusion, and performance of a contract (mainly, the Terms of Use) with you;
- legitimate interest — for the processing necessary at the development of our services, taking into consideration your interests, rights, and expectations;
- legal obligation — for the processing as required by applicable laws (for example, to comply with tax or KYC/AML regulations) or if requested by a law enforcement agency, court, supervisory authority, or another state-authorized public body;
- consent — for additional specific purposes.
Users' data
When you visit the Platform, we collect some data automatically. We collect some technical data about the Users to optimize performance, debug issues, and enhance features while ensuring security and privacy to improve the overall user experience.
Most of the technical data we collect are anonymous, but some data is associated with your IP address and device ID. Please read about personal technical data below.
| Data | Reasons for processing | Lawful basis |
|---|---|---|
| Information about the сoarse location (IP address, country) | The optimization of the performance, debugging, enhancement of the features' proper functioning, and improvement of the Platform | Legitimate interest |
| Technical device information and network information (including, IP address, HTTP user agent, HTTP referrer, URL) | The optimization of the performance, debugging, enhancement of the features' proper functioning, and improvement of the Platform | Legitimate interest |
Data storage: We store the data for 3 years from its collection.
We also need cookies to operate, support, and improve the Platform's functionality.
| Data | Description | Reasons for processing | Lawful basis |
|---|---|---|---|
| Necessary cookies | Information that is necessary for the operation of the Website | Improving your experience of using the Website | Performance of the contract |
| Marketing cookies | Marketing information used to match relevant advertising to you | Marketing | Consent |
| Preference cookies | Information necessary for operating some services on the Website | The operation of some services on the Website | Consent |
| Statistics cookies | Information that helps us to understand how you interact with the Website by collecting and reporting information | Improvement of the Website and analysis of the statistic for other purposes | Consent |
Data storage: We store the data during the expiry period, provided in the Cookie Policy.
Registered Users' data
We collect some of your personal data when you register on the Platform.
| Data | Reasons for processing | Lawful basis |
|---|---|---|
| To create an account on the Platform | Performance of the contract | |
| Password | To create an account on the Platform | Performance of the contract |
Data storage: We store the data for 3 years from your deletion of the account.
Document Builder Users' data
We collect some of your personal data when you upload, edit or convert your files on the Platform.
| Data | Reasons for processing | Lawful basis |
|---|---|---|
| Data filled in and other content attached | To provide you with the functionality of the Platform | Performance of the contract |
Data storage: We do not store your content.
Content Uploaders' data
We collect some of your personal data when you upload, edit or convert your files on the Platform.
| Data | Reasons for processing | Lawful basis |
|---|---|---|
| Documents and other content attached | To provide you with the functionality of the Platform | Performance of the contract |
Data storage: We do not store your content.
Support Requestors' data
We collect some of your personal data when you register on the Platform.
| Data | Reasons for processing | Lawful basis |
|---|---|---|
| Name | To personalize our response to your request | Performance of the contract |
| To respond to your request | Performance of the contract | |
| The text of your message | To fulfill your request | Performance of the contract |
Data storage: We store the data for 3 years after the termination of the Terms of Service.
Data received from third parties
We may receive some personal data from third parties.
The amount of data collected, the purposes, and the lawful basis for processing is determined by the respective privacy documents of these third parties.
| Third party | Privacy documents |
|---|---|
| Privacy Policy | |
| Privacy Policy | |
| PayPal | Privacy Statement |
| Checkout | Privacy Policy |
| Solidgate | Privacy Policy |
| Mailchimp | Privacy Statement |
| DropBox | Privacy Policy |
| Microsoft | Privacy Policy |
Meta (Facebook) Login data (if you use Facebook Login):
If you choose to sign up or sign in using Facebook Login, we may receive the following information from Meta depending on the permissions you grant: your name, email address, profile picture, and a Facebook user identifier. We use this information to create and authenticate your PDFQ account, secure our services (fraud/abuse prevention), and provide customer support. We store this information under the same retention terms described for Registered Users' data, unless you request deletion earlier.
We receive some data from Solidgate when you buy a single document, monthly or annual subscription to PDFQ. The data may include:
| Data | Reasons for processing | Lawful basis |
|---|---|---|
| To confirm your payment | Legal obligation | |
| Name and surname of card's holder | To confirm your payment | Legal obligation |
| Masked card number | To confirm your payment | Legal obligation |
| Payment confirmation | To confirm your payment | Legal obligation |
| Date of the transaction | To confirm your payment | Legal obligation |
Data storage: We store the data for 5 years from the time you unsubscribe from your subscription.
Please note! We do not have access to the data you are filling in the payment form in the Platform.
Data sharing with third parties
We can share your personal data with third parties without any harm to you and in full compliance with applicable law. In addition, we have implemented organizational and technical measures to ensure the security of personal data during data transfer to third-party.
| Third parties | Description |
|---|---|
| Analytics tools | We use analytics tools to understand and promote our business. |
| Messengers | We use messengers to communicate with you in ways that are convenient for you. |
| Contractors, services providers on Platform | We cooperate with service providers and contractors to provide you with their services, operate, develop, and improve the features and functionality of the Platform, fulfill your support requests, complete payment transactions, etc. |
| Providers of the services our team uses | We use CRM systems, messengers, and other services in our organisation to provide you with our services. |
| State authorities, courts, law enforcement agencies, etc | We may be obliged to transfer some of your data to tax authorities, courts, law enforcement agencies, and other governmental bodies: to comply with a government request, court order, or applicable law; to prevent unlawful use of the Platform; to protect against claims of third parties; to help prevent or investigate fraud. |
To get a detailed list of the third-party recipients of your personal data, contact us.
To share your data, we rely on the following lawful bases, depending on the case: consent, compliance with the law, and performance of a contract.
Data protection
We apply a variety of security measures appropriate to the possible risks.
Organizational measures
| Staff training | Internal policies and instructions |
| Non-disclosure agreements (NDA) | Transfer protection |
Physical measures
| Video monitoring | Signalling |
| Limited access to premises | Round the clock security |
Technical measures
| Two-factor authentication | Backups |
| Firewalls | Encryption technologies |
Data subjects rights
You, as a data subject (individual), have the right to interact with your data directly or through a request to us. This section describes these rights and how you can exercise them depending on your residency.
United States residents
Your rights vary depending on the state of your residency, as indicated below.
| Right | Description | Area |
|---|---|---|
| Right to access | You can request an explanation of the processing of your personal data. | California, Colorado, Connecticut, Delaware, Indiana, Iowa, Montana, Tennessee, Texas, Utah, Virginia |
| Right to correct | You can change the data if it is inaccurate or incomplete. | California, Colorado, Connecticut, Delaware, Indiana, Montana, Tennessee, Texas, Virginia |
| Right to delete | You can send us a request to delete your personal data from our systems. | California, Colorado, Connecticut, Delaware, Indiana, Iowa, Montana, Tennessee, Texas, Utah, Virginia |
| Right to portability | You can request all the data you provided to us and request to transfer data to another controller. | California, Colorado, Connecticut, Delaware, Indiana, Iowa, Montana, Tennessee, Texas, Utah, Virginia |
| Right to opt out of sales | The right to opt out of the sale of personal data to third parties. | California, Colorado, Connecticut, Delaware, Indiana, Iowa, Montana, Tennessee, Texas, Utah, Virginia |
| Right to opt out of certain purposes | The right to opt-out of processing for profiling/targeted advertising purposes. | Colorado, Connecticut, Delaware, Indiana, Montana, Tennessee, Texas, Utah, Virginia |
| Right to opt out of processing of sensitive data | The right to opt-out of processing of sensitive data. | California |
| Right to opt in for sensitive data processing | The right to opt in before processing of sensitive data. | Colorado, Connecticut, Delaware, Indiana, Montana, Tennessee, Texas, Virginia |
| Right against automated decision-making | A prohibition against a business making decisions about a consumer based solely on an automated process without human input | California, Colorado, Connecticut, Delaware, Indiana, Iowa, Montana, Tennessee, Texas, Virginia |
| Private right of action | The right to seek civil damages from a controller for violations of a statute. | California |
To exercise your rights, contact us.
We will answer your request within 30 to 60 days, depending on the state and legislative requirements. If your complaint is not satisfied, you can submit a complaint with the Federal Trade Commission.
Please note! Some states do not have privacy laws. The rights of residents of such states are governed by U.S. federal law. If your state is not on the list, please contact us.
Data deletion instructions
If you want your data deleted, you can request deletion in either of these ways:
- Email us at support@pdfq.com with the subject "Data Deletion Request" and include the email address of your PDFQ account.
- Or submit the same request via our contact form. After we verify your request, we will delete or anonymize the data associated with your account, unless we must keep certain information to comply with legal obligations or resolve disputes.
Do not sell my personal information
California residents have the right under the California Consumer Privacy Act ("CCPA") to opt out of the "sale" of their personal information by a company governed by CCPA.
We do not sell your personal information to anyone nor use your data as a business model.
However, we support CCPA by allowing California residents to opt out of any future sale of their personal information. If you would like to record your preference that we will not sell your data in the future, please contact us.
Do-not-track requests
California residents visiting the Platform may request that we do not automatically gather and track information about their online browsing movements across the Internet.
Such requests are typically made through web browser settings that control signals or other mechanisms that allow consumers to exercise choice regarding collecting personal data about an individual consumer's online activities over time and across third-party websites or online services.
We currently do not have the ability to honor these requests. We may modify this Privacy Notice as our abilities change.
Cookies
We use cookies that are needed for the Platform's operation. By using cookies, we receive automatically collected data. You can read more in the Cookie Policy.
If you want to turn off cookies, you can find instructions for managing your browser settings at these links:
Privacy Notice updates
The Privacy Notice is developed according to the Delaware Personal Data Privacy Act, US privacy legislation, other applicable privacy laws, and best privacy practices.
Existing laws and requirements for the processing of personal data are subject to change. In this case, we will publish a new version of the Privacy Notice on the Platform.
If there are material changes to the Privacy Notice or the Platform that affect your data privacy rights, we will notify you by displaying information on the Platform and, if necessary, ask for your consent.